At Olive & Oak, we want you to love your purchase.
Return Window
Returns are accepted within 20 days of delivery.
Return Eligibility
Items must:
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Be unused and unworn
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Be in their original condition
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Include original packaging and tags (if applicable)
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Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items.
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Personal care items (where applicable)
Exchanges
If you would like to exchange an item for a different size or color, please contact us at [Your Email]. Exchanges are subject to product availability.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Unless the item is defective or we made an error, customers are responsible for return shipping costs.
Damaged or Incorrect Orders
Please contact us within 7 days of receiving your order if it arrives damaged, defective, or incorrect.
Contact
Email: afrocner@gmail.com